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Frequently asked questions

  • User LEDs do not light up
    Check that the two wires from the garage door opener on each side of the garage door are connected to the Infinity Shield sensor. Swap the connectivity of the red and black wires to the garage door opener wires. Check the unused wires (upper or lower) for shorts. If there is a short, separate the two wires and tape the bare conductors with electrical tape. Check that the garage door opener is plugged in and powered on and that it has not entered auto-shutoff mode. Some garage door openers with motion sensors automatically shut off after a period of time of no detected motion.
  • Door is closed and does not open
    Check the power source to the garage door opener. Check that the two wires from the garage door opener on each side of the garage door are connected to the Infinity Shield sensor. Proceed to the troubleshooting section of the garage door opener.
  • Door is open and does not start (or quickly stops) to move when the open/close button is pressed
    Check the power source to the garage door opener. Check that the two wires from the garage door opener on each side of the garage door are connected to the Infinity Shield sensor. Check for item(s) blocking the IR beams, including garagedoor handles and parts attached to the door. Check that the DIP switch is set to the correct position corresponding to the garage door opener it interfaces to. Power to the unit must be turned off for at least 10 s and then turned on again, for a new configuration to take effect. Inspect the alignment of the left and right Infinity Shield housing. Perfect alignment is not required, but both housings should be aligned vertically and face each other. For garages with multiple doors, ensure that the guidelines for preventing cross talk in the INSTALLATION chapter are followed. Inspect the transmitters and receivers for dirt/dust and wipe clean with damp paper towel. Inspect the transmitter and receiver for damage. Call customer support if damage is seen. Power cycle the system by disconnecting the wires to the Infinity Shield transmit and receive housings for 10 s and then connecting the wires again. Proceed to the troubleshooting section of the garage door opener
  • Door is open and stops before fully closed when the open/close button is pressed
    Check for item(s) blocking the IR beams, including garagedoor handles and parts attached to the door when the door is in the position it stopped in. Check that the DIP switch is set to the correct position corresponding to the garage door opener it interfaces to. Power to the unit must be turned off for at least 10 s and then turned on again, for a new configuration to take effect. Inspect the alignment of the left and right Infinity Shield housing. Perfect alignment is not required, but both housings should be aligned vertically and face each other. For garages with multiple doors, ensure that the guidelines for preventing cross talk in the INSTALLATION chapter are followed. Inspect the transmitters and receivers for dirt/dust and wipe clean with damp paper towel. Inspect the transmitter and receiver for damage. Call customer support if damage is seen. If the problem is intermittent and only occurs when there is strong sun shining on the receiver side and the transmitter side never receives strong sun throughout the day, then swap the sides of the transmitter and receiver. If there is strong sun on both the transmitting and receiving side at times during the day, contact customer support. Proceed to the troubleshooting section of the garage door opener.
  • Door does not stop closing when there is a blockage
    Unplug the power to the garage door opener and do not operate the garage door opener until the problem is fixed to avoid injury and/or property damage. Call customer support.
  • Beeper beeps sporadically when the door is open
    Infrequent beeping can occur when there is strong sun incident directly on the receiver. There is nothing to worry about if this does not cause any inconvenience to the user. If the beeping is frequent or inconvenient, please proceed to the next step. Inspect the alignment of the left and right Infinity Shield housing. Perfect alignment is not required, but both housings should be aligned vertically and face each other. For garages with multiple doors, ensure that the guidelines for preventing cross talk in the INSTALLATION chapter are followed. Inspect the transmitter and receiver for dirt/dust and wipe clean with damp paper towel. Inspect the transmitter and receiver for damage. Call customer support if damage is seen. If the problem is intermittent and only occurs when there is strong sun shining on the receiver side and the transmitter side never receives strong sun throughout the day, then swap the sides of the transmitter and receiver. If there is strong sun on both the transmitting and receiving side at times during the day and the unit beeps more frequently than once per minute, then contact customer support.
  • Beeper beeps sporadically when the door is closed
    Inspect the alignment of the left and right Infinity Shield housing. Perfect alignment is not required, but both housings should be aligned vertically and face each other. For garages with multiple doors, ensure that the guidelines for preventing cross talk in the INSTALLATION chapter are followed. Inspect the transmitters and receivers for dirt/dust and wipe with damp paper towel. Inspect the transmitter and receiver for damage. Call customer support if damage is seen.
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